Money-back & cancellation policy
Here's how the 14-day cooling-off period works, how to cancel, and what happens to your data.
Four concrete promises
Four things we promise and put in writing.
14 days full refund
Within 14 days of purchase — for any reason, including 'doesn't fit me' — you get the full amount back. No questions, no justification required.
Cancel in 3 clicks
Not hidden in menu-submenu-submenu. Not via a phone call. Not by sending emails. Just: Profile → scroll to Subscription section → Cancel. Instantly effective.
Your data always downloadable
Before, during AND 30 days after cancellation you can download all your data. Your data stays yours.
No pressure to buy quickly
No countdown clocks, no 'last chance', no 'only 3 spots left'. You may think it over calmly.
14 days legal right to change your mind
Based on European and Dutch consumer law
As an EU consumer you have the legal right to reverse your purchase within 14 days. This applies to Okidoky Premium and Lifetime. No reason needed, no hassle.
Whether you use Okidoky intensively for 14 days or not at all — within those 14 days you get your money back.
One thing to know
With explicit consent for 'immediate access' at the start (we ask this at Lifetime), the law allows restriction on the right of withdrawal. We do NOT apply this restriction — you always get full refund until day 14, despite this clause.
How to get your money back within 14 days
- 1
Log in to your account. Go to Profile and scroll to the Subscription section; click Cancel. This stops further charges immediately.
- 2
Send us a short email within 14 days to support@okidoky.nl with your account email and 'refund request'. No reason needed, but welcome.
- 3
We process this within 7 business days. The amount comes back to the original payment method (bank, credit card). We charge no processing fees.
Cancel in 3 steps
No labyrinth, no 'are you sure?' pop-ups. We believe cancellation should be as easy as signing up.
#1Log in to Okidoky
Use your normal login. If you've lost those: first reset your password via the 'forgot password' link.
#2Go to Profile → Subscription section
In the menu bottom-left. You see your current subscription (Premium / Lifetime), start date and next billing date.
#3Click 'Cancel'
One click, instant confirmation. You get an immediate email confirmation. No intermediate screens with 'special offers' to keep you.
#4Your account stays available
Premium: active until last paid day. Lifetime: you're already Lifetime, so you keep access (but can delete account if you want).
Doesn't work? Send an email, we do it manually within 24 hours. But it should just work in the interface — that's the point.
Pro-rata and refund explained
Refunds are easiest to understand with an example. Here are two.
Example: Premium cancellation mid-month
- Premium price:
- €1.50/mnd
- Cancels on:
- Day 15 (half of month)
- Refund:
- €0.75
Premium we bill in advance (€1.50 for the month ahead). At mid-cancellation you get the remaining 15 days back. Within 14 days of original purchase: full refund.
Example: Lifetime within 14 days
- Paid:
- €25.00
- Cancels on:
- Day 8 after purchase
- Refund:
- €25.00
Within 14 days: full refund, regardless of how intensively you've used it. After day 14: Lifetime is definitive (you did receive lifetime access).
General rule: Within 14 days = always full refund. After 14 days Premium = pro-rata remaining period. After 14 days Lifetime = no refund, but you keep your Lifetime access forever.
What happens with your data?
Cancellation doesn't mean 'data gone'. Here's exactly what happens and in which order.
Export stays available (before + during + after)
At any time you can make a full export (CSV, JSON or PDF) via Profile → Data Export section. This still works 30 days AFTER cancellation — enough time to collect everything.
Account stays active 30 days after cancellation
After cancellation your account is still accessible for 30 days (read-only for new transactions, export still possible). So you can calmly collect everything or change your mind.
After 30 days: permanently deleted
After 30 days your data is permanently deleted. It may still sit in backups for a while until those get overwritten on a fixed schedule. See /privacy and /security for details. After that truly gone.
Immediate deletion on request
Want immediate deletion instead of waiting 30 days? Send an email with 'deletion request' to privacy@okidoky.nl. Deleted within 72 hours — that's your right to be forgotten.
What we NEVER do on cancellation
These are things we deliberately never do to hold you back:
- No exit interview as required step — We may ask why you cancel (valuable feedback), but you don't HAVE to answer anything. It doesn't stop the cancellation.
- No 'special offer' screens — No '50% off the next 3 months' screen to keep you. Our price is just our price.
- No 'pause' instead of cancellation — Some apps let you 'pause' hoping you come back. We don't pause — you cancel or you stay. Simple binary.
- No hard-to-find cancel button — Some apps hide the cancel button behind 5 menus. At Okidoky it's in the Profile page's Subscription section, two clicks from the dashboard. Findable, visible, functional.
If you ever encounter one of these things at Okidoky: it's a bug, report it.
Frequently asked refund & cancel questions
Can I just use everything during the 14 days?
Yes. Unlimited use, all features available. Receipt scanning, ledger sharing, data import — all fully works. If you cancel within 14 days, you get everything back, regardless of how much you used.
What if I find out after 14 days it doesn't work?
Premium: you cancel, get pro-rata refund of remaining period. Lifetime: legally you're bound past 14 days, but — send us an email. We assess situations individually. People canceling within a month with a reasonable explanation often get a goodwill refund.
I have Premium, want Lifetime. Do I get paid Premium months credited?
Yes. Send an email with upgrade request. We stop your Premium immediately and deduct unused months from Lifetime price (€25). Example: just paid €1.50 for new month → €23.50 for Lifetime. We do this manually to keep it fair.
Do I get an invoice/credit note on refund?
Yes, automatically. Credit note is generated on refund, sent to your email. VAT correction processed correctly. Handy for your bookkeeping — also for freelancers.
What if my bank chargebacks the payment?
That's possible up to 56 days after a direct debit. Your account goes straight back to 'free'. No fines or extra costs — you just lose Premium right away. If it was a misunderstanding, send us a message and we'll switch it back on.
What about Okidoky's future — what if you stop?
Our promise to Lifetime customers: if we ever stop, you get at least 180 days' notice, a full export of your data, and instructions to keep running it yourself (we'll make the code public if needed). This is written into our Lifetime terms.
Try risk-free
With 14 days to change your mind and easy cancellation, there's no reason not to just try. No credit card for the free plan.